Introduction to Contact Centre Management (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & ACXPA CEO Justin Tippett. Suitable for all contact centres sizes and functions!
Contact Centre Coaching PRO Training Course (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
Contact Centre Coaching PRO (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
WFM Essentials (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the fundamentals of Workforce Management for Call Centres in this 3-day February 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
February 2024 Contact Centre Management Fundamentals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
March 2024 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
Food for Thought: MaxContact Australia’s First Webinar for 2024
Category: Training CoursesLocation: Zoom
Organiser: MaxContact Australia
MaxContact Australia invites you to partake in our upcoming webinar, to hear from some of the top global voices in the contact centre space.
April 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.
May 2024 How to Assess and Coach Contact Centre Agent Performance
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
May 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2024 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
June 2024 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
In this June 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
June 2024 Contact Centre Management Fundamentals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
2024 Contact Centre Best Practice Report (Brisbane)
Category: Industry Event (in-person)Location: Emporium Hotel South Bank 267 Grey Street, South Brisbane, Queensland
Organiser: Smaart Recruitment
Join us in Brisbane for the launch of the 2024 Contact Centre Best Practice Report and presentation of its key findings.
2024 Contact Centre Best Practice Report (Adelaide)
Category: Industry Event (in-person)Location: The Playford Adelaide - MGallery 120 North Terrace, Adelaide, South Australia
Organiser: Smaart Recruitment
Join us in Adelaide for the launch of the 2024 Contact Centre Best Practice Report and presentation of its key findings.
