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Introduction to Contact Centre Management (December 2023)

December 11, 2023 @ 1:00 pm - 4:00 pm AEDT

Introduction to Contact Centre Management training course in Australia

Introduction to Contact Centre Management course (December 2023)

The Introduction to Contact Centre Management course is designed to equip new and existing Team Leaders or Managers with the fundamental skills and awareness required to manage a best-practice contact centre environment.

It doesn’t matter if you’ve got a 10-seat call centre or a 200-seat call centre, if your call centre handles enquiries, complaints, sales, service etc – this course will be suitable!

Facilitated by local contact centre industry expert Justin Tippett, the course is designed to excite, inform and educate participants on the current trends and challenges in the contact centre industry whilst equipping them with the fundamental skills that are applicable to all contact centres globally.

Across six different modules, students will learn the basic principles of contact centre management that apply regardless of the size, location or industry type of your contact centre.

Learn more and secure your tickets on the link below!

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Details

Date:
11 Dec 2023
Time:
1:00 pm - 4:00 pm AEDT
Event Category:
Event Tags:

Venue

Zoom

Other

Job Suitability
Emerging Leaders, Contact Centre Team Leaders, Contact Centre Managers
Total DURATION of the Event
6 Hours
Delivery Format
2 x 3-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
Finished over 2 separate sessions
Delivery Style
Online
Course Categories
Contact Centre Course

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