ACXPA Events Calendar

The Australian Customer Experience Professionals Association (ACXPA) helps Australian businesses deliver efficient and effective customer experiences over voice, digital and in-person channels.

The ACXPA Events Calendar below features all our upcoming member symposiums, workshops, training courses, webinars, site tours, networking events and more as well as events from our association partners to help our members increase their skills, access best practice tips and insights, and build their professional networks.


ACXPA Members save 50% off all ACXPA events and 25% off CX Skills training courses! 

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Real-Time WFM for Contact Centre Analysts (December 2023)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)
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Customer Service Phone Essentials (December 2023)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The December 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.

Price: $247.00 (ACXPA Members can save $61.75 off this price - Join Now>)
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Introduction to Contact Centre Management (December 2023)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & ACXPA CEO Justin Tippett. Suitable for all contact centres sizes and functions!

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)
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Inbound Phone Sales Professional (December 2023)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (December 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)
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Contact Centre Coaching PRO Training Course (December 2023)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!

Price: $797.00 (ACXPA Members can save $199.25 off this price - Join Now>)
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Customer Service Reception PRO (January 2024)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches premium customer service skills to employees who handle customers across face-to-face, phones and email channels (3x3-hour sessions).

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)
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How to Be a Great Call Centre Team Leader (January 2024)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across 2 x 3.5-hour sessions, facilitated live online by Marc Carriere.

Price: $997.00 (ACXPA Members can save $249.25 off this price - Join Now>)
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Managing Difficult Customers (January 2024)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)
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Customer Service Reception Essentials (January 2024)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The January 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.

Price: $247.00 (ACXPA Members can save $61.75 off this price - Join Now>)
Learn more and get tickets

WFM for Contact Centre Team Leaders (February 2024)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)
Learn more and get tickets

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