The ACXPA Shop is the place to find a range of premium tools and upcoming industry events and training courses for people working in the contact centre, customer service, customer experience and digital service industry.
We also have a range of free and exclusive downloads for ACXPA Members & Subscribers >
Did you know ACXPA Members receive 25% off all training courses and 50% off all products in the ACXPA Shop, plus access to a range of exclusive resources including monthly industry benchmarking data? View our membership options >
Below you’ll see a list of our next five upcoming in-person events, webinars and training courses.
Click here to view ALL upcoming events >
Fast track your Customer Experience (CX) skills and awareness in the September 2024 Introduction to CX Course delivered by global expert Daniel Ord.
Equip your employees with superior customer service skills in the September 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Suitable for employees working in technical support and helpdesk roles, this September 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The September 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
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