The ACXPA Shop is the place to find a range of premium tools and upcoming industry events and training courses for people working in the contact centre, customer service, customer experience and digital service industry.
We also have a range of free and exclusive downloads for ACXPA Members & Subscribers >
Did you know ACXPA Members receive 25% off all training courses and 50% off all products in the ACXPA Shop, plus access to a range of exclusive resources including monthly industry benchmarking data? View our membership options >
Below you’ll see a list of our next five upcoming in-person events, webinars and training courses.
Click here to view ALL upcoming events >
The July 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Suitable for employees working in technical support and helpdesk roles, this July 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
The August 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
The August 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Click the categories/products below to view and/or purchase.
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