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2024 Contact Centre Best Practice Report (Brisbane)

June 18 @ 1:00 pm - 5:30 pm AEST

2024 Contact Centre Best Practice Report Brisbane Event

Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings.

This half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.

Afternoon tea, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket.

All attendees will receive a hard copy of the 240-page report!

Topics include:

  • Digital Transformation
  • Remote Working/WFH
  • Flexible Working
  • Self Service
  • Absenteeism & Attrition
  • Employee Engagement
  • Customer Experience
  • Knowledge Management
  • Workforce Optimisation
  • AI
  • Recruitment
  • Salaries & bonuses
  • + more

Last year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.

Learn more and access tickets

Other

Job Suitability
Contact Centre Team Leaders, Contact Centre Managers
Total DURATION of the Event
4.5 Hours
Delivery Format
1 x 4.5 hour session
No. of Training Sessions
Finished in a single session
Delivery Style
In-person/onsite
Course Categories
Onsite Catered Seminar

Venue

Emporium Hotel South Bank
267 Grey Street
South Brisbane, Queensland 4101 Australia
+ Google Map

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