Australian Customer Experience Professionals Association (ACXPA)
The ACXPA Shop is the place to find upcoming industry events and training courses for people working in the contact centre, customer service, customer experience and digital service industry.
ACXPA Members receive 25% off all training courses and 50% off all events, access to 20 self-paced training courses, the industry’s leading members directory, exclusive industry benchmarking data, private support groups and lots more! View our membership options >
Below you’ll see a list of our next five upcoming in-person events, webinars and training courses.
Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
Suitable for employees working in technical support and helpdesk roles, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The October 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
Click the categories/products below to view and/or purchase.
Showing all 2 results
