Australian Customer Experience Professionals Association (ACXPA)
The ACXPA Shop is the place to find upcoming industry events and training courses for people working in the contact centre, customer service, customer experience and digital service industry.
ACXPA Members receive 25% off all training courses and 50% off all events, access to 20 self-paced training courses, the industry’s leading members directory, exclusive industry benchmarking data, private support groups and lots more! View our membership options >
Below you’ll see a list of our next five upcoming in-person events, webinars and training courses.
Empower your technical support/helpdesk employees with premium customer service skills in the March 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
The March 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course March 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
Perfect for receptionists/front-desk employees etc, the April 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
Join us for the ACXPA CX Roundtable – a free, expert-led monthly session where Australia’s top CX minds unpack big ideas, real-world strategies, and the lessons no one else is talking about. Engage live, ask questions, and walk away with practical insights you can use right away.
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