ACXPA Live Training Courses
Search below for a list of all the upcoming live training courses delivered by the Australian Customer Experience Professionals Association (ACXPA) and our training and industry partners.
The CX & call centre training courses below have been designed, and are delivered, by industry experts so if you are looking for ways to improve your customer service, sales, leadership, management, complaints handling skills and more you’ve come to the right place!
These are all public courses meaning you can purchase as little as one ticket for yourself or an employee, or purchase multiple tickets and send the team.
ACXPA Members save 25% off all CX Skills Courses and gain access to 20 self-paced training courses! Learn more >
Search Upcoming Live Training Courses
Scroll below for all our upcoming live training courses and click the link to learn more (it may take you to another website of our industry partners).
You can also use the filters to sort/search by specific course attributes.
October 2024 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
October 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
October 2024 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
October 2024 How to Assess and Coach Contact Centre Agent Performance
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
October 2024 Customer Journey Mapping
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the October 2024 Customer Journey Mapping training workshop.
October 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
October 2024 Customer Service Reception PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Perfect for receptionists/front-desk employees etc, the October 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
October 2024 Inbound Phone Sales Professional
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your employee's sales conversions and customer service skills in this October 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
October 2024 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
October 2024 How to Be a Great Call Centre Team Leader
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
October 2024 Tech Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
October 2024 Customer Service Reception Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
November 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
November 2024 Quality Frameworks for Contact Centres
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
November 2024 Tech Support PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your technical support/helpdesk employees with premium customer service skills in the November 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
November 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.