ACXPA Live Training Courses

Search below for a list of all the upcoming live training courses delivered by the Australian Customer Experience Professionals Association (ACXPA) and our training and industry partners.

The CX & call centre training courses below have been designed, and are delivered, by industry experts so if you are looking for ways to improve your customer service, sales, leadership, management, complaints handling skills and more you’ve come to the right place!

These are all public courses meaning you can purchase as little as one ticket for yourself or an employee, or purchase multiple tickets and send the team.

ACXPA Members save 25% off all CX Skills Courses and gain access to 20 self-paced training courses!  Learn more >

Search Upcoming Live Training Courses

Scroll below for all our upcoming live training courses and click the link to learn more (it may take you to another website of our industry partners).

You can also use the filters to sort/search by specific course attributes.

 

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October 2024 How to Assess and Coach Contact Centre Agent Performance

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!

Price: $798.00 (ACXPA Members can save $199.5 off this price - Join Now>)
Learn more and get tickets

October 2024 Customer Service Phone Professionals

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)
Learn more and get tickets

November 2024 Tech Support PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Empower your technical support/helpdesk employees with premium customer service skills in the November 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

Price: $498.00 (ACXPA Members can save $124.5 off this price - Join Now>)
Learn more and get tickets

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