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April 2024 WFM for Contact Centre Team Leaders

April 18, 2024 @ 9:00 am - 5:00 pm AEST

Workforce Planning for Team Leaders in a call centre training course

A ‘must’ for all Team Leaders – Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.

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Details

Date:
18 Apr 2024
Time:
9:00 am - 5:00 pm AEST
Event Category:
  • Event Tags:

    • Venue

    Zoom

    Organizer

    CX Skills
    View Organizer Website

    Other

    Job Suitability
    Emerging Leaders, Contact Centre Team Leaders, Contact Centre Managers, Workforce Optimisation
    Total DURATION of the Event
    8 Hours
    Delivery Format
    1 x 8-hour session
    ACXPA Member Discount
    25%
    No. of Training Sessions
    Same day (whole day)
    Delivery Style
    Online
    Training Course Categories
    Contact Centre Course, Workforce Optimisation Course