How to Manage and Lead Contact Centre Employees (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Take your contact centre leadership skills to the next level with the How to Manage and Lead contact centre employees course delivered by global expert Daniel Ord.
WFM for Contact Centre Team Leaders (November 2023)
Category: Site TourLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
Meet the #1 Contact Centre in Australia
Category: Contact Centre ManagersLocation: Zoom
Organiser: ACXPA Events
Meet the leaders of Australia's #1 ranked contact centre for the past two months and discover some of their secrets for success!
Introduction to Contact Centre Management (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & ACXPA CEO Justin Tippett. Suitable for all contact centres sizes and functions!
Contact Centre Coaching PRO Training Course (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
WFM for Contact Centre Team Leaders (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
Contact Centre Coaching PRO (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
WFM Essentials (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the fundamentals of Workforce Management for Call Centres in this 3-day February 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
February 2024 Contact Centre Management Fundamentals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
March 2024 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
Food for Thought: MaxContact Australia’s First Webinar for 2024
Category: Training CoursesLocation: Zoom
Organiser: MaxContact Australia
MaxContact Australia invites you to partake in our upcoming webinar, to hear from some of the top global voices in the contact centre space.
April 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2024 Quality Frameworks for Contact Centres
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to improve qualty and compliance in your call centre in this April 2024 Quality Frameworks for Contact Centres course.
April 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.
May 2024 How to Assess and Coach Contact Centre Agent Performance
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
May 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
