March 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
March 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
March 2024 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
March 2024 How to Be a Great Call Centre Team Leader
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
April 2024 Inbound Phone Sales Professional
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your employee's sales conversions and customer service skills in this April 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
April 2024 Live Chat course for Customer Service staff
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
April 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2024 Quality Frameworks for Contact Centres
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to improve qualty and compliance in your call centre in this April 2024 Quality Frameworks for Contact Centres course.
April 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.
April 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
April 2024 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
May 2024 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with superior customer service skills in the May 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
May 2024 How to Assess and Coach Contact Centre Agent Performance
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
May 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2024 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2024 online course suitable for all customer-facing employees.
May 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.