May 2024 Managing Difficult Customers

Other

Job Suitability

Phones - Sales, Office/Admin/Reception, Retail, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders

Total DURATION of the Event

8 Hours

Delivery Format

2 x 4-hour sessions

ACXPA Member Discount

25%

Delivery Style

Online

Course Categories

Contact Centre Course, Reception/Admin/Office Course, Retail Course, Office Managers Course, Retail Managers Course, Managing Difficult Customers Course