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May 2024 Managing Difficult Customers

May 16 @ 12:30 pm - May 17 @ 4:30 pm AEST

How to Manage Difficult Customers training course 14

Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2024 online course suitable for all customer-facing employees.

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Details

Start:
May 16 @ 12:30 pm AEST
End:
May 17 @ 4:30 pm AEST
Event Tags:

Venue

Zoom

Other

Job Suitability
Phones - Customer Service, Phones - Sales, Office/Admin/Reception, Retail, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders
Total DURATION of the Event
8 Hours
Delivery Format
2 x 4-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
2 half days
Delivery Style
Online
Course Categories
Contact Centre Course, Reception/Admin/Office Course, Retail Course, Office Managers Course, Retail Managers Course, Managing Difficult Customers Course

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