Inbound Phone Sales Essentials (June 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The June 2023 Inbound Phone Sales Essentials course is designed as a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Inbound Sales Phone Professional Course (June 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this June 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Workplace Resilience Advanced (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Workplace Resilience Advanced Training Course (July 2023) is suitable for all employees and will equip them with resilience and wellbeing skills that can have an immediate impact in your workplace, and also help add value to their personal life as well!
Workplace Resilience Essentials (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Inbound Phone Sales Professional Course (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this July 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
July 2023 ACXPA Members Symposium
Category: Member SymposiumsLocation: Live Stream
Organiser: ACXPA Events
Hear and learn from industry experts in short (maximum 20 minute presentations) followed by a live Q&A Session with all presenters. Check out the agenda for this July 2023 ACXPA Members Symposium.
Inbound Phone Sales Essentials (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2023 Inbound Phone Sales Essentials course is designed as a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Managing Difficult Customers (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.
Live Chat course for Customer Service staff (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Just like phone skills, live chat requires its own unique skills and this course is designed to help any frontline employee who handles live chat interactions with customers to deliver best-practice customer service - delivered by global expert Daniel Ord over 2 x 4-hour sessions.
Inbound Phone Sales Professional Course (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (August 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Inbound Phone Sales Essentials (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2023 Inbound Phone Sales Essentials course is designed as a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Workplace Resilience Essentials (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
August 2023 ACXPA Members Symposium
Category: Member SymposiumsLocation: Live Stream
Organiser: ACXPA Events
Hear and learn from industry experts in short (maximum 20 minute presentations) followed by a live Q&A Session with all presenters. Check out the agenda for this August 2023 ACXPA Members Symposium.
Customer Service Reception PRO (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
September 2023 ACXPA Members Symposium
Category: Member SymposiumsLocation: Live Stream
Organiser: ACXPA Events
Hear and learn from industry experts in short presentations followed by a live Q&A Session with all presenters. This month's symposium theme is Contact Centres so if you work in a contact centre, it's one not to be missed!
Managing Difficult Customers (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!
