ACXPA Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
ACXPA Members save 50% off all ACXPA events and 25% off CX Skills training courses!
See which membership is right for you >
October 2024 Customer Service Reception Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
November 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
November 2024 Quality Frameworks for Contact Centres
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
November 2024 Tech Support PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your technical support/helpdesk employees with premium customer service skills in the November 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
November 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
November 2024 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2024 introduction course delivered by Australian contact centre expert Justin Tippett.
November 2024 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
November 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
November 2024 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with superior customer service skills in the November 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
November 2024 Customer Journey Mapping
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the November 2024 Customer Journey Mapping training workshop.
November 2024 Retail and Hospitality Sales and Service PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2024 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.
November 2024 Inbound Phone Sales Professional
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your employee's sales conversions and customer service skills in this November 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
Psychosocial Hazards and Workplace Integration
Category: ACXPA QueenslandLocation: Workplace 365 Level 4, 360 Queen Street, Brisbane, Queensland
Organiser: ACXPA Events
This is your chance to network and gain invaluable insights, share experiences, and collaborate with fellow leaders who are just as passionate about creating safer, healthier workplaces with our expert panel sharing tips and insights into Psychosocial Hazards and Workplace Integration.
November 2024 Retail Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
December 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
December 2024 Customer Service Reception Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.