« All Events

Inbound Sales Phone Professional Course (June 2023)

June 21, 2023 @ 1:00 pm - June 23, 2023 @ 4:00 pm AEST

Inbound Sales Phone Professional Course

Inbound Sales Phone Professional (June 2023) Course

The June 2023 Inbound Sales Phone Professional Training course will teach your phone-based employees (e.g. call centre, phone sales, admin team) a set of premium call-handling sales skills and advanced behaviours needed for sales success that is proven to work for any product, service or industry.

The five core competencies and specific behaviours within the Five Degrees methodology will influence a perspective and approach that shifts the focus from using a traditional ‘sales process’ to one that makes it easier for customers to buy.

The Buying versus Selling method is perfect for those people and cultures where sales is resisted or looked upon as a fearful or negative thing either internally or by your customers.

It’s sales from a service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your staff learn to be both more efficient and effective when customer’s contact you looking for solutions to their needs.

Delivered over 3 x 3-hour sessions to minimise operational impact, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and build rapport with customers that will result in increased sales opportunities.

Not only will your contact centre/phone-based employees come away with increased knowledge and skills in premium call handling, but they’ll be armed with a set of behaviours that will deliver improved job satisfaction and business outcomes.

Core Modules include:

1. Engage

An exploration of why customers buy; the first 30 seconds of conversation to personalise; How to build trust as the foundation for customer buying decisions.

2. Energy, Empathy & Resilience

Breathing, the power of the pause to sell in the silence, staying resilient in the face of repetition, vibrant delivery with empathy.

3. A Bridge to Conversation

How to build and execute multiple 3-part bridging statements that manage customer expectations around your sales method to solidify trust and transition the call into a targeted conversation.

4. Discover

A deep exploration and practice in the art of conversation to get customers to reveal key insights into what they want to achieve and exactly what they need from you to make a decision to buy.

5. Educate & Close

How to paint pictures in the mind of the customer with your words as to how your product/service will deliver what they wanted to achieve; how to ask for the business; how to validate the buying decision; how to show true appreciation to finish the call.

6. Bring it Together

Practice of entire calls; individual progress updates; priority next steps and action plans; Certificate of Achievement awarded!

Learn more about the course and secure your tickets on the link below. 

Tags:
Learn more and access tickets

Details

Start:
June 21, 2023 @ 1:00 pm AEST
End:
June 23, 2023 @ 4:00 pm AEST
Event Category:
Event Tags:

Venue

Zoom

Other

Job Suitability
On the phones - sales
Total DURATION of the Event
9 Hours
Delivery Format
3 x 3-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
3 half days
Delivery Style
Online
Course Categories
Frontline Employee Course

ACXPA PLATINUM SPONSORS

ACXPA Platinum SPONSORS

ACXPA GOLD SPONSORS

ACXPA Platinum SPONSORS
ACXPA SILVER SPONSORS
ACXPA Platinum SPONSORS
ACXPA BRONZE SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
Copyright © 2024 | Australian Customer Experience Professionals Association | Phone: +61 1800 0ACXPA | Website Terms of Use

Log in with your email address

Forgot your details?