Workplace Resilience Advanced (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Workplace Resilience Advanced Training Course is suitable for all employees who work with customers on a regular basis designed to equip them with resilience and wellbeing skills that can have an immediate impact.
Quality Framework for Contact Centres April 2023
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Have you ever asked yourself some of these questions? How do we improve the quality of our customer service? How do we make sure our agents know the right things to do? Is a scoring mechanism of 1 to 5 or 1 to 10 better? How do I know the level of quality my employees are performing? Get the answers to all these questions and more by learning how to design and implement a QA Framework in your contact centre delivered by global expert Daniel Ord.
April 2023 WFM for Practitioners
Category: Site TourLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day April 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign. Sorry, now sold out!
Contact Centre Management Fundamentals (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of contact centre manager courses! Completely vendor agnostic and taught by the leading contact centre trainer in the world, this course is rated 5/5 with hundreds of great testimonials and is designed to equip attendees with best-practice contact centre management skills that can be applied to any inbound contact centre.
ACXPA SA Launch
Category: ACXPA State EventsLocation: Belgian Beer Cafe 27 - 29 Ebenezer Place, Adelaide, South Australia
Organiser: ACXPA Events
We're excited to invite you to the formal launch of the Australian Customer Experience Professionals Association (ACXPA) local ACXPA South Australian Advisory Board where you'll get a chance to meet the local ACXPA SA Advisory Board and hear directly from ACXPA CEO Justin Tippett, providing insights into the industry and how ACXPA is helping to support and grow our industry.
Workplace Resilience Essentials (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
ACXPA Members Symposium #1
Location: Live StreamOrganiser: ACXPA Events
Join us live for the first ACXPA Members Symposium to fast-track your industry knowledge with five industry experts each sharing 5 tips covering recruitment, performance management, coaching, technology and journey mapping.
Managing Difficult Customers (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.
Workplace Resilience Advanced (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 Workplace Resilience Advanced Training Course is suitable for all employees who work with customers on a regular basis designed to equip them with resilience and wellbeing skills that can have an immediate impact.
Customer Experience (CX) Management Training (May 2023 )
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
WFM for Practitioners (June 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day June 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Workplace Resilience Essentials (June 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Avaya ENGAGE Virtual 2023
Category: WebinarsLocation: Live Stream
Organiser: Avaya
Register today for Avaya ENGAGE - Experience several educational, entertaining, and enlightening sessions— live and virtual over three days. Avaya engage is for customers, partners, and staff who are a part of the Avaya ecosystem.
Workplace Resilience Advanced (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Workplace Resilience Advanced Training Course (July 2023) is suitable for all employees and will equip them with resilience and wellbeing skills that can have an immediate impact in your workplace, and also help add value to their personal life as well!
WFM for Contact Centre Team Leaders (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
Workplace Resilience Essentials (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
