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ACXPA Members Symposium #1

May 2, 2023 @ 11:00 am - 12:30 pm AEST

ACXPA Members Symposium #1

ACXPA Members Symposium #1

Join us live for the first ACXPA Members Symposium to fast-track your knowledge and hear directly from five industry experts each sharing 5 tips. ACXPA Live Symposiums are held monthly and enable you to keep across best-practice covering contact centres, customer experience, digital service and customer service.

No sales pitches, vendor guest spots etc – just tips, best practice and thought leadership designed to help you succeed.

The topics for our first live ACXPA Members Symposium are:

  • Deanne Martin – 5 Tips to attract and retain customer service employees
  • David Stone – 5 Tips to improve efficiency in your business using technology
  • Rod Netterfield – 5 Tips to successful Customer Journey Mapping
  • Nadine Power – 5 Tips to improve performance management in your contact centre
  • Simon Blair – 5 Tips to improve your coaching

Each presenter has a maximum of 15 minutes so it’s a great way for you to fast-track your skills!

ACXPA Members Symposium #1 presenters

 

This event is exclusive to ACXPA Members only. Click here to learn more about ACXPA Memberships >

If you are a member, please log in to see the RSVP button!

 

Details

Date:
02 May 2023
Time:
11:00 am - 12:30 pm AEST
Event Category:

Venue

Live Stream

Other

Job Suitability
On the phones - service, On the phones - sales, Frontline Customer Service, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders, Retail Supervisors/Managers, Office/Admin Supervisors, Contact Centre Managers, Customer Service Managers, Quality and Compliance, Digital Experience, Workforce Optimisation, Customer Experience, General Management
Total DURATION of the Event
1.5 Hours
Delivery Format
1 x 1.5 hour session
ACXPA Member Discount
100%
No. of Training Sessions
Same day (short duration)
Delivery Style
Online

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