How to be a Great Call Centre Team Leader (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across three x 2.5-hour sessions, facilitated live online by Marc Carriere.
Quality Frameworks for Contact Centres (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Most call centre managers understand metrics to measure quantitative performance but when it comes to measuring and driving quality, it's always been a lot more difficult as there is no one-size-fits all QA/Qualty program that works for everyone.
This course will provide you with the skills, and resources, to be able to design and implement a quality framework that will transform your contact centre.
How to Assess and Coach Contact Centre Agent Performance (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Essential for anyone managing staff in a contact centre, this course teaches you how to assess the performance of contact centre agents, and then how to coach them effectively for improvement. The training is conducted live (via Zoom) by global expert Daniel Ord and the course has an average customer rating of 4.9/5 so you can be assured you are in great hands!
How to Manage and Lead Contact Centre Employees (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Take your contact centre leadership skills to the next level with the How to Manage and Lead contact centre employees course delivered by global expert Daniel Ord.
Customer Service Phone Professionals (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Inbound Phone Sales Essentials (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2023 Inbound Phone Sales Essentials course is a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Customer Service Phone Essentials (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
Customer Service Phone Professionals (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Introduction to Contact Centre Management (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & ACXPA CEO Justin Tippett. Suitable for all contact centres sizes and functions!
Inbound Phone Sales Professional (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (December 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Contact Centre Coaching PRO Training Course (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
January 2024 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The January 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
How to Be a Great Call Centre Team Leader (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across 2 x 3.5-hour sessions, facilitated live online by Marc Carriere.
January 2024 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with superior customer service skills in the January 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
January 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The January 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
