Inbound Phone Sales Essentials (January 2024)
January 9, 2024 @ 1:00 pm - 4:00 pm AEDT
Inbound Phone Sales Essentials (January 2024) Training course
The Inbound Phone Sales Essentials (January 2024) Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.
The premium sales skills training is aligned to the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Standards that have been refined and optimised over three decades to identify the behaviours that influence results.
It’s also the same framework used to assess the sales performance of contact centres each month with the results published in the Australian Contact Centre Rankings.
Put simply, the course teaches premium call-handling sales skills that are proven to work for any product, service or industry, whether it’s in a contact centre environment or just answering the phone in your workplace (office, warehouse, etc).
It’s based on a sales-from-a-service paradigm that delivers high engagement with your customers (not hard, pushy tactics) resulting in happier customers and more business.
Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement – however you measure your success, are all positively impacted as your employees learn to be more efficient and effective when customers contact your business looking for solutions to their needs.
Delivered over a single 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers, delivering an immediate improvement in sales results for your business!
1. How to Engage
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
Techniques to have better conversations to establish what customers want to achieve.
3. How to Close
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
The course is the perfect way for your employees to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be armed with new skills to help them and your business to succeed.