This course is designed to teach the skills and confidence to any employee required to handle difficult situations when dealing with customers - whether it's on the phone or in person. Designed and delivered live by global expert Daniel Ord and a rating of 4.9/5 for over 10 years it's a course not to be missed!

If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.

If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.

If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.

This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!

This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!

Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2024 online course suitable for all customer-facing employees.