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Upcoming CX & Contact Centre Industry Training Courses Search below for a list of all the upcoming Customer Experience (CX), Employee Experience (EX), Digital Experience (DX), Customer Service and Contact Centre industry training courses endorsed by the Australian Customer Experience Professionals Association (ACXPA). The CX & call centre training courses below have been designed, and are delivered, by industry experts so if you are looking for ways to improve your customer service, sales, leadership, management, complaints handling skills and more you’ve come to the right place! Most training courses are held online and with COVID hopefully on the decline, in-person training is also starting to recommence in Melbourne Sydney, Brisbane, Adelaide, Hobart, Perth and Canberra.

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July 2024 Customer Service Phone Professionals

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Equip your employees with superior customer service skills in the July 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)
Learn more and get tickets

July 2024 Tech Support PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

Price: $498.00 (ACXPA Members can save $124.5 off this price - Join Now>)
Learn more and get tickets

August 2024 Live Chat course for Customer Service staff

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.

Price: $498.00 (ACXPA Members can save $124.5 off this price - Join Now>)
Learn more and get tickets

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