Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2024 Customer Journey Mapping training workshop.

The May 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).

Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.

Fast track your Customer Experience (CX) skills and awareness in the May 2024 Introduction to CX Course delivered by global expert Daniel Ord.

Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

Improve your employee's sales conversions and customer service skills in this June 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.

Suitable for employees working in technical support and helpdesk roles, this June 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

In this June 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.

The June 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

The June 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Perfect for receptionists/front-desk employees etc, the June 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.

Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

The June 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).