ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Members save 50% on ACXPA events and 25% on CX Skills courses.
Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.
Join ACXPA — Save 50% on eventsas an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.
Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.
upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.
View upgrade optionsThanks for being an ACXPA Business Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Thanks for being an ACXPA Vendor Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
- Events
- Training Courses
May 2026 CX for Call Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Live online CX training for Team Leaders in May 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
May 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day May 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
May 2026 Reception Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2026 Contact Centre Management Fundamentals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2026 online training course designed specially for contact centre managers.
May 2026 Phone Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
May 2026 Tech Support Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
May 2026 Customer Journey Mapping
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2026 Customer Journey Mapping training workshop.
May 2026 Public Sector Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Public Sector Customer Service Essentials course improves phone, email and in-person skills via a 3-hour live online course.
May 2026 Public Sector Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Public Sector Customer Service Foundations course improves phone, email and in-person skills via 2 x 3-hour live online sessions.
May 2026 QA Frameworks for Contact Centres
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to design, build, implement and optimise a Quality Framework for Contact Centres May 2026 course to improve efficiency, compliance and the quality of customer conversations.
May 2026 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
May 2026 Frontline Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
May 2026 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
May 2026 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this May 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
June 2026 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
In this June 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
June 2026 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course June 2026 introduction course delivered by Australian contact centre expert Justin Tippett.



