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Workplace Resilience Essentials (April 2023)

April 5, 2023 @ 1:00 pm - 4:00 pm AEST

Workplace Resilience Essentials Training Course 2

Workplace Resilience Foundations Course (April 2023)

Challenging situations are becoming more common and knowing how to handle your response to ongoing challenges at work can make all the difference between an employee who is satisfied at work and one that is becoming negatively impacted within their work environment resulting in increased sick leave, mental health issues, low morale and more.

Fortunately, resilience skills and strategies can be learned and that’s exactly what we teach in this Workplace Resilience Essentials course!

This 3-hour online course is a practical workshop full of strategies and techniques to empower participants with the skills to bounce back quickly and improve their coping and self-management skills.

And when it comes to resilience training, experience matters.

Nant Nissen is a world-renowned expert in the health, fitness and wellness industry with unparalleled academic qualifications including a Diploma in Mental Health, an advanced Diploma in Counselling, a Bachelor of Health Science Nutrition, Workplace IV Trainer and Assessor and NLP Practitioner Certification just to name a few that combined with decades of experience, ensures your workplace resilience training is in safe hands.

The course includes five modules, delivered in 1 x 3-hour live online session.

1. What is resilience

This module includes gaining an understanding of where resilience comes from and how we can build it within ourselves. Employees will also learn strategies on to deal with irate customers, difficult situations, and challenges in the workplace. These are life skills that will benefit your team both professionally and personally.

2. How to create an environment to physically foster resilience

Having a greater sense of self-awareness equates to a greater capacity to undertake challenging situations and to adapt to adversity at any time. In this module, we learn tools to increase self-awareness and how to adapt to your immediate surroundings to help build your resilience. Whether your team works from home or in the office, creating an environment that contributes to well-being and resilience is both efficient and effective.

3. How to use your mind to build resilience

Having the ability to use your mind to guide your behaviour no matter what the challenge is an exceptional skill for any team member to have. In this module, we teach some proven strategies on how to use your mind to influence any situation, including how to work with your mind to create a more positive outcome in any situation.

4. How to build a strong emotional base

Like any structure, building a strong base/foundation is crucial to weathering any storm. In this module, we teach participants strategies on how to improve their emotional base and how to respond to challenges as opposed to reacting to them. Understanding how to choose the most appropriate and most effective response in any situation will enable your team member to move through challenging situations with comfort and ease.

5. How to pull it all together

We’ll help employees understand the skills and strategies they need to succeed in the workplace, and how to implement them on a day-to-day basis whether they are working from home or in the office.

Having the knowledge and confidence to deal with any situation that arises will empower your team to move through the day in the most effective and productive way.

In summary, we ensure your employees have everything they need to apply their new skills in the real world!

If you’re serious about improving the resilience of your employees, this is a course not to be missed. You can send one employee, or send your whole team!

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Details

Date:
05 Apr 2023
Time:
1:00 pm - 4:00 pm AEST
Event Category:
Event Tags:

Venue

Zoom

Other

Job Suitability
On the phones - service, On the phones - sales, Frontline Customer Service, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders, Retail Supervisors/Managers, Office/Admin Supervisors, Contact Centre Managers, Customer Service Managers
Total DURATION of the Event
3 Hours
Delivery Format
1 x 3-hour session
ACXPA Member Discount
25%
No. of Training Sessions
Same day (short duration)
Delivery Style
Online

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