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Workplace Resilience Advanced (April 2023)

April 12, 2023 @ 1:00 pm - 4:00 pm AEST

Workplace Resilience Advanced Course

April 2023 Workplace Resilience Advanced course

This April 2023 Workplace Resilience Advanced course is facilitated by Workplace Resilience expert Nant Nissen and is delivered live over three x 3-hour online sessions enabling your employees to digest and apply their newfound skills in between each session and minimise the impact on your operations with only 3-hours away from the frontline line each week.

The course includes six modules (listed below) that will empower your employees with a range of tools, strategies and techniques on how to build resilience.

  • Module 1. Understanding the Foundations of Mental and Emotional Health
  • Module 2. Understanding Mental Health
  • Module 3. Understanding Emotional Health
  • Module 4. Immediate-term resilience strategies and skills
  • Module 5. Focus and Energy
  • Module 6. Long Term Mental and Emotional Resilience

Learn more about each of the modules and secure your ticket(s) on the link below.

Tags:
Learn more and access tickets

Details

Date:
12 Apr 2023
Time:
1:00 pm - 4:00 pm AEST
Event Category:
Event Tags:

Venue

Zoom

Other

Job Suitability
On the phones - service, On the phones - sales, Frontline Customer Service, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders, Retail Supervisors/Managers, Office/Admin Supervisors, Contact Centre Managers, Customer Service Managers, Quality and Compliance, Digital Experience, Workforce Optimisation, Customer Experience, General Management
Total DURATION of the Event
9 Hours
Delivery Format
3 x 3-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
3 half days
Delivery Style
Online

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