Home Events October 2024 How to Assess and Coach Contact Centre Agent Performance

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October 2024 How to Assess and Coach Contact Centre Agent Performance

October 10 @ 12:30 pm - October 11 @ 4:30 pm AEDT

How to assess and coach contact centre agents training course 1

Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!

Learn more and access tickets

Details

Start:
October 10 @ 12:30 pm AEDT
End:
October 11 @ 4:30 pm AEDT
Event Category:

Venue

Zoom

Organizer

CX Skills
View Organizer Website

Other

Job Suitability
Emerging Leaders, Contact Centre Team Leaders, Contact Centre Managers
Total DURATION of the Event
8 Hours
Delivery Format
2 x 4-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
2 half days
Training Course Categories
Contact Centre Course

Event Pricing

Public Price:$798.00
Member Price:$598.50
You save:$199.50!
*Prices displayed are ex GST
View Memberships >

Event Summary

The How to Assess and Coach Contact Centre Agent Performance October 2024 course is held online over two half days on the 10th and 11th of October 2024 between 12:30 and 16:30 AEST each day.
Learn more and access tickets

Popular Links

Australian Call Centre Rankings
Australian Call Centre Rankings
2024 Australian Contact Centre Industry Best Practice Report
2024 Australian Contact Centres Best Practice Report
10 Most Popular Call Centre Metrics
10 Most Popular Call Centre Metrics
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