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May 2025 WFM Essentials

May 20 @ 9:00 am - 5:00 pm AEST

WFM for Practitioners online training course 1

Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.

Learn more and access tickets

Details

Date:
20 May 2025
Time:
9:00 am - 5:00 pm AEST
Event Category:

Venue

Zoom

Organizer

CX Skills
View Organizer Website

Other

Job Suitability
Contact Centre Team Leaders, Contact Centre Managers, Workforce Optimisation
Total DURATION of the Event
24 Hours
Delivery Format
3 x 8-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
3 whole days
Training Course Categories
Contact Centre Course, Workforce Optimisation Course

Event Pricing

Public Price:$2797.00
Member Price:$2097.75
You save:$699.25!
*Prices displayed are ex GST
View Memberships >

Event Summary

The WFM Essentials May 2025 course is facilitated by CallDesign and will be held online/virtually from Tuesday, May 20th, until Thursday, May 22nd, from 09:00 to 17:00 AEST each day.
Learn more and access tickets

Popular Links

Australian Call Centre Rankings
Australian Call Centre Rankings
2024 Australian Contact Centre Industry Best Practice Report
2024 Australian Contact Centres Best Practice Report
10 Most Popular Call Centre Metrics
10 Most Popular Call Centre Metrics
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