« All Events

January 2027 Managing Difficult Customers

January 14, 2027 @ 12:30 pm - 4:30 pm AEDT

How to Manage Difficult Customers training course 4

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course – suitable for all customer-facing employees.

Learn more and access tickets

Details

Date:
14 Jan 2027
Time:
12:30 pm - 4:30 pm AEDT
Event Category:

Venue

Zoom

Organizer

CX Skills
View Organizer Website

Other

Job Suitability
Phones - Customer Service, Phones - Sales, Office/Admin/Reception, Retail and Hospitality, Technical Support and Helpdesk, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders
Total DURATION of the Event
8 Hours
Delivery Format
2 x 4-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
2 half days
Training Course Categories
Contact Centre Course, Reception Office Course, Retail Course, Tech Support Course, Office Managers Course, Retail Managers Course, Managing Difficult Customers Course