Inbound Phone Sales Essentials (June 2023) Training course

The Inbound Phone Sales Essentials (June 2023) Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.

This is a training course that has been three decades in the making. It leverages the insights and assessment of over 50,000 phone calls, and a nearly 30-year career spent training and coaching phone skills.

The course provides insight into premium call handling sales skills proven to work for any product, service or industry with a sales focus.

It’s based on a sales-from-a-service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your employees learn to be both more efficient and effective when customers contact your business looking for solutions to their needs.

Delivered over 1 x 3-hour session, we’ll teach a structured, natural approach (no scripts!) that encourages your employees to be themselves and build rapport with customers, resulting in increased sales opportunities.

Included Modules

1. How to Engage

How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.

2. Discover

Techniques to have better conversations to establish what customers want to achieve.

3. How to Close

How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.

Learn more about the course and secure your ticket(s) on the link below.