Customer Experience (CX) Management Training (February 2023)

Customer Experience Management Fundamentals

With Customer Experience (CX for short) the hottest topic in business right now, there are significant opportunities for individuals armed with the latest skills to position themselves as a CX Management leader and drive change based on a customer-centric culture to deliver real, measurable results.

In our February 2023 Customer Experience Management Training course you’ll receive 18 hours of facilitated learning delivered via 4 x 4.5-hour live Zoom sessions, teaching you the five core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) ensuring the skills you learn are aligned to globally recognised, vendor-agnostic, best-practice techniques.

And if that wasn’t enough, you’ll learn CX Fundamentals directly from renowned global CX trainer Daniel Ord from OmniTouch International, one of only a handful of CXPA Recognised Training Providers* in the world.

This course is considered the Gold Standard primarily because of one thing – Daniel Ord. As you’ll notice in the testimonials over multiple years, Daniel is globally recognised as one of the most dynamic, knowledgeable and engaging trainers in the industry.

And whilst this course serves as the perfect preparation for those thinking of sitting for the CCXP exam (we have a 100% pass mark for those who choose to pursue their CCXP Certification), you don’t need to apply for the CCXP exam on completion of this course – you’ll be able to use and apply these global best-practice CX skills with or without an exam.

With lots of great case studies, engaging course content that is constantly updated and fantastic customer reviews you can be assured this is the ideal path to learning global CX practices and processes.

You’ll learn the FIVE core CCXP Competencies:

1: Customer Experience Strategy

The CX strategy defines and describes your intended customer experience, how it links to your overall objectives and how it aligns to your brand values and attributes.

2: Culture and Accountability 

Learn the building blocks of establishing a customer-centric culture across your business.

3: Customer Insights and Understanding

Customer understanding is the thing that replaces everyone’s best guess about customers with real actionable insights using qualitative and quantitative research. And ensuring your organisation acts on Customer Insights.

4: Design, Implementation & Innovation

Learn how to create new experiences or modify existing experiences that will help Stakeholders achieve their objectives.

5: Metrics, Measurement and ROI

Learn how to choose the right CX Metrics and how to do the analysis and get the results out there including data architecture, Return on Investment and Principles of Customer Valuation.

This is a very popular course with small class sizes to maximise learning so book early to avoid disappointment.