How to Manage and Lead Contact Centre Employees (October 2023)

There is overwhelming evidence that businesses that focus on improving the Employee Experience (EX) outperform organisations that don’t.

And while that may not be an earth-shattering revelation, the reality is the majority of employee engagement surveys conducted continually suggest it’s an area most organisations are not performing well at.

Drawing from our work with Contact Centre Managers & Team Leaders around the world, we designed this How to Lead and Manage Contact Centre Employees October 2023 training course to help Team Leaders and managers understand the practices, behaviours & practical ideas to lead, engage and create a better experience for their employees (e.g. Employee Experience).

The four online modules (each four hours in duration) will provide participants with the skills to create amazing workplaces arming them with the critical components that make a great leader:

• Leadership and Management
• Empowering Team Leaders to succeed
• Performance management & conversations
• Employee Engagement and Culture

The modules are a combination of theory, great stories, lots of practice and of course, all delivered in a fun and welcoming environment that will ensure that you’ll be ready to put your skills straight to work with confidence at the end of the course.

Delivered by global expert Daniel Ord, this is one course not to be missed for anyone looking to be a world-class contact centre leader.

Learn more about the course and secure your ticket on the link below.