ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Members save 50% on ACXPA events and 25% on CX Skills courses.
Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.
Join ACXPA — Save 50% on eventsas an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.
Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.
upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.
View upgrade optionsThanks for being an ACXPA Business Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Thanks for being an ACXPA Vendor Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
July 2026 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
July 2026 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
July 2026 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this July 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
July 2026 Reception Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
July 2026 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
August 2026 Tech Support Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
August 2026 CX for Call Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Live online CX training for Team Leaders in August 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
August 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2026 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
August 2026 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
August 2026 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
In this August 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
August 2026 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this August 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
August 2026 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
August 2026 Reception Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
August 2026 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
August 2026 Frontline Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.



