ACXPA Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences. We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc). The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.See which membership is right for you >
As an ACXPA Member, you save 50% on events and 25% off all CX Skills courses! Your discounted price will show on each event below so you can see how much money you are saving!
Please note: When you land on the CX Skills website to look at a course in more detail (by clicking on the 'learn more and access tickets button'), if you decide to purchase a ticket, just click the blue 'Purchase tickets, button and we'll automatically add your details and apply the discount!All employees with an allocated ACXPA Individual Membership will receive 50% off all ACXPA Events and 25% off all CX Skills courses!
How to Obtain the Discount:- When you visit the CX Skills website to look at a course in more detail (by clicking on the course's 'Learn more and get tickets button'), if you decide to purchase a ticket, just click the blue 'Purchase tickets, button and you'll be able to select any employee with an allocated ACXPA Membership automatically and the discount will be applied!
- For all ACXPA Events, such as site tours, networking events, etc., when you purchase a ticket, you'll also be able to select your employees automatically if they have been allocated an individual membership and the discount will be applied.
- Only employees who have been allocated an ACXPA Membership will appear for selection and are eligible for the ACXPA discount. You can still send other employees, but full prices will apply.
Thanks for being an ACXPA Vendor Member!
All employees with an allocated ACXPA Individual Membership will receive 50% off all ACXPA Events and 25% off all CX Skills courses.
How to Obtain the Discount:- When you visit the CX Skills website to look at a course in more detail (by clicking on the course's 'Learn more and get tickets button'), if you decide to purchase a ticket, just click the blue 'Purchase tickets, button and you'll be able to select any employee with an allocated ACXPA Membership automatically and the discount will be applied!
- For all ACXPA Events, such as site tours, networking events, etc., when you purchase a ticket, you'll also be able to select your employees automatically if they have been allocated an individual membership and the discount will be applied.
- Only employees who have been allocated an ACXPA Membership will appear for selection and are eligible for the ACXPA discount. You can still send other employees, but full prices will apply.
- Events
- Venues
- Zoom
Zoom
Zoom
Online training and events for the Australian Customer Experience Professionals Association (ACXPA).November 2025 Customer Journey Mapping
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the November 2025 Customer Journey Mapping training workshop.
November 2025 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
November 2025 Inbound Phone Sales PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Level up your team’s phone sales results with the November 2025 Inbound Phone Sales PRO course — advanced training to convert more enquiries into confident, high-value sales.
November 2025 Phone Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
November 2025 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
November 2025 Frontline Customer Service PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Join the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
November 2025 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
December 2025 Collections Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour December 2025 online course — designed for employees who handle customer accounts or collections as part of their role.
December 2025 Retention Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour December 2025 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
December 2025 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
December 2025 Tech Support Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2025 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
January 2026 Email Customer Service
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to write better emails to customers in the January 2026 Email Customer Service training course (suitable for all employees).
February 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day February 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
February 2026 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
In this February 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
February 2026 Collections Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour February 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
February 2026 Retention Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour February 2026 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.