Suitable for employees working in technical support and helpdesk roles, this November 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

The November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Level up your team’s phone sales results with the November 2025 Inbound Phone Sales PRO course — advanced training to convert more enquiries into confident, high-value sales.

The November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.

Join the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.

Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.

The April 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!