Customer Service Reception Essentials (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Customer Service Reception PRO (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches premium customer service skills to employees who handle customers across face-to-face, phones and email channels (3x3-hour sessions).
Email Customer Service (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Email Customer Service (February 2024) training course is designed to equip employees with the framework, knowledge and skills they need to effectively write emails to customers - suitable for industry sectors. Delivered over 2 x 4.5-hour sessions by global expert Daniel Ord.
Introduction to Contact Centre Management (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert and ACXPA CEO Justin Tippett. Suitable for all contact centres sizes and functions!
Customer Service Phone Professionals (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Customer Service Phone Essentials (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach premium customer service skills to employees dealing with customers over the phone.
Real-Time WFM for Contact Centre Analysts (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
Customer Experience (CX) Management Training (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses! Suitable for anyone wanting to improve the CX Skills and awareness.
Inbound Phone Sales Essentials (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
How to Be a Great Call Centre Team Leader (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across 2 x 3.5-hour sessions, facilitated live online by Marc Carriere.
Customer Service Reception PRO (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches premium customer service skills to employees who handle customers across face-to-face, phones and email channels (3x3-hour sessions).
Contact Centre Coaching PRO (March 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
Live Chat course for Customer Service staff (April 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Just like phone skills, live chat requires its own unique skills and this course is designed to help any frontline employee who handles live chat interactions with customers to deliver best-practice customer service - delivered by global expert Daniel Ord over 2 x 4-hour sessions.
WFM Essentials (April 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the fundamentals of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
Quality Frameworks for Contact Centres (April 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Most call centre managers understand metrics to measure quantitative performance but when it comes to measuring and driving quality, it's always been a lot more difficult as there is no one-size-fits all QA/Qualty program that works for everyone.
This course will provide you with the skills, and resources, to be able to design and implement a quality framework that will transform your contact centre.
WFM for Contact Centre Team Leaders (April 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
