Workplace Resilience Foundations Course (November 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your employees with workplace resilience skills and strategies in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen that can deliver instant benefits to your employees and business.
CX Management Training course (December 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
Workplace Resilience Foundations Course (December 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your employees with workplace resilience skills and strategies in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen that can deliver instant benefits to your employees and business.
Contact Centre Management Fundamentals (January 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of contact centre manager courses! Completely vendor agnostic and taught by the leading contact centre trainer in the world, this course is rated 5/5 ⭐️⭐️⭐️⭐️⭐️ with hundreds of great testimonials and is designed to equip attendees with best-practice contact centre management skills that can be applied to any inbound contact centre. A must-do course for anyone in charge (or about to be) of a contact centre!
Introduction to Customer Experience (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2023 Introduction to Customer Experience course is designed to help busy managers, executives and those interested in CX to fast-track their knowledge, awareness and understanding of Customer Experience (CX), delivered by global expert Daniel Ord.
Site Tour + 2023 Recruitment and Engagement Insights for contact centres
Category: NetworkingLocation: Red Energy Head office 570 Church St, Cremorne, Victoria
Organiser: ACXPA Events
Join the ACXPA Victoria team for the 2023 Recruitment and Engagement Insights for contact centres event plus a tour of the Red Energy contact centre!
February 2023 WFM for Practitioners
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day February 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Customer Experience (CX) Management Training (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
Workplace Resilience Essentials (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Workforce Optimisation Conference
Call Design's Workforce Optimisation conference is a unique event that is dedicated to workforce optimisation. The conference is designed to bring together industry leaders and contact centre professionals to prepare for the future, explore industry best practices and leverage expert knowledge and insights on workforce optimisation.
How to Assess and Coach Contact Centre Agent Performance March 2023
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the why, what and how to assess the performance of contact centre agents and then coach them for improvement using the 7-step coaching process that has been used to train Team Leaders all over the world. The training is conducted live (via Zoom) by global expert Daniel Ord and the course has an average customer rating of 4.9/5 so you can be assured you are in great hands. Suitable for any contact centre!
Workplace Resilience Essentials (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
March 2023 WFM for Contact Centre Team Leaders
Location: ZoomOrganiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre. This course is now sold out!
Workplace Resilience Essentials (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
