Real-Time WFM for Contact Centre Analysts (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
Customer Service Phone Essentials (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
Customer Service Phone Professionals (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Introduction to Contact Centre Management (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & ACXPA CEO Justin Tippett. Suitable for all contact centres sizes and functions!
Inbound Phone Sales Professional (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (December 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Contact Centre Coaching PRO Training Course (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
Inbound Phone Sales Essentials (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Customer Service Reception PRO (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches premium customer service skills to employees who handle customers across face-to-face, phones and email channels (3x3-hour sessions).
How to Be a Great Call Centre Team Leader (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across 2 x 3.5-hour sessions, facilitated live online by Marc Carriere.
Managing Difficult Customers (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!
Customer Service Phone Professionals (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Customer Service Reception Essentials (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The January 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Customer Service Phone Essentials (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The January 2024 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach premium customer service skills to employees dealing with customers over the phone.
WFM for Contact Centre Team Leaders (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
Contact Centre Coaching PRO (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
Inbound Phone Sales Essentials(February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
