ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Members save 50% on ACXPA events and 25% on CX Skills courses.
Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.
Join ACXPA — Save 50% on eventsas an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.
Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.
upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.
View upgrade optionsThanks for being an ACXPA Business Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Thanks for being an ACXPA Vendor Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
- Events
- Training Courses
April 2025 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2025 Customer Experience (CX) Management Training
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
April 2025 Reception Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2025 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
May 2025 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
May 2025 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
May 2025 Frontline Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
May 2025 Quality Frameworks for Contact Centres
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to improve qualty and compliance in your call centre in this May 2025 Quality Frameworks for Contact Centres course.
May 2025 Tech Support Customer Service PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your technical support/helpdesk employees with premium customer service skills in the May 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
May 2025 Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
May 2025 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2025 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this May 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
May 2025 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
May 2025 Tech Support Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
May 2025 Inbound Phone Sales Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
May 2025 Inbound Phone Sales PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Boost your employees’ sales performance and customer engagement with the May 2025 Inbound Phone Sales PRO training course - designed to equip phone-based employees with advanced skills to convert more enquiries into sales.



