March 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
March 2024 Customer Experience (CX) Management Training
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
March 2024 How to Be a Great Call Centre Team Leader
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
March 2024 Customer Service Reception PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Perfect for receptionists/front-desk employees etc, the March 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
Food for Thought: MaxContact Australia’s First Webinar for 2024
Category: Training CoursesLocation: Zoom
Organiser: MaxContact Australia
MaxContact Australia invites you to partake in our upcoming webinar, to hear from some of the top global voices in the contact centre space.
April 2024 Inbound Phone Sales Professional
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your employee's sales conversions and customer service skills in this April 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
April 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2024 Retail Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
April 2024 Customer Service Reception Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
April 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.
April 2024 Tech Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this April 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
April 2024 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
May 2024 How to Assess and Coach Contact Centre Agent Performance
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
May 2024 Tech Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this May 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
May 2024 Customer Service Reception Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
May 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
