Introduction to Customer Experience (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2023 Introduction to Customer Experience course is designed to help busy managers, executives and those interested in CX to fast-track their knowledge, awareness and understanding of Customer Experience (CX), delivered by global expert Daniel Ord.
Inbound Sales Phone Professional Course (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this February 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
February 2023 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.
February 2023 WFM for Practitioners
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day February 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Customer Experience (CX) Management Training (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
Customer Service Phone Essentials (February 2023 )
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course perfect for existing employees who need a little 'boost' and polish in their customer service delivery or it can also be used as a great short course for new starters to learn a great structure that can be applied in any setting. Send as little as one employee or the whole team!
Workplace Resilience Essentials (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Customer Service Reception Essentials (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Customer Service Reception Essentials (February 2023) course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.
Customer Service Phone Professionals (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Customer Service Reception PRO (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Workforce Optimisation Conference
Call Design's Workforce Optimisation conference is a unique event that is dedicated to workforce optimisation. The conference is designed to bring together industry leaders and contact centre professionals to prepare for the future, explore industry best practices and leverage expert knowledge and insights on workforce optimisation.
Inbound Sales Phone Professional Course (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this March 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
How to Assess and Coach Contact Centre Agent Performance March 2023
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the why, what and how to assess the performance of contact centre agents and then coach them for improvement using the 7-step coaching process that has been used to train Team Leaders all over the world. The training is conducted live (via Zoom) by global expert Daniel Ord and the course has an average customer rating of 4.9/5 so you can be assured you are in great hands. Suitable for any contact centre!
Workplace Resilience Essentials (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Customer Service Phone Professionals (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Customer Service Phone Essentials (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
