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October 2024 How to Assess and Coach Contact Centre Agent Performance

October 10, 2024 @ 12:30 pm - October 11, 2024 @ 4:30 pm AEDT

How to assess and coach contact centre agents training course 1

Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!

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Details

Start:
October 10, 2024 @ 12:30 pm AEDT
End:
October 11, 2024 @ 4:30 pm AEDT
Event Category:

Venue

Zoom

Organizer

CX Skills
View Organizer Website

Other

Job Suitability
Emerging Leaders, Contact Centre Team Leaders, Contact Centre Managers
Total DURATION of the Event
8 Hours
Delivery Format
2 x 4-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
2 half days
Training Course Categories
Contact Centre Course