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November 2026 Managing Difficult Customers

November 12 @ 12:30 pm - 4:30 pm AEDT

How to Manage Difficult Customers training course 11

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course – suitable for all customer-facing employees.

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Details

Date:
12 Nov 2026
Time:
12:30 pm - 4:30 pm AEDT
Event Category:

Venue

Zoom

Organizer

CX Skills
View Organizer Website

Other

Job Suitability
Phones - Customer Service, Phones - Sales, Office/Admin/Reception, Retail and Hospitality, Technical Support and Helpdesk, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders
Total DURATION of the Event
8 Hours
Delivery Format
2 x 4-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
2 half days
Training Course Categories
Contact Centre Course, Reception Office Course, Retail Course, Tech Support Course, Office Managers Course, Retail Managers Course, Managing Difficult Customers Course