January 2025 Managing Difficult Customers

Other

Job Suitability

Phones - Customer Service, Phones - Sales, Office/Admin/Reception, Retail and Hospitality, Technical Support and Helpdesk, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders

Total DURATION of the Event

8 Hours

Delivery Format

2 x 4-hour sessions

ACXPA Member Discount

25%

No. of Training Sessions

2 half days

Training Course Categories

Contact Centre Course, Customer Service Course, Reception Office Course, Retail Course, Tech Support Course, Office Managers Course, Retail Managers Course, Managing Difficult Customers Course