How to be a Great Call Centre Team Leader (May 2023)

The How to be a Great Call Centre Team Leader training course provides everything new and existing Team Leaders (or those preparing to become one) need to become an effective Call Centre Team Leader in any call centre/contact centre environment.

This course will provide the participants with the training, tools and resources they need to effectively lead an engaged team that consistently hits their targets and KPIs (and even learn which KPIs they should be using!), along with coaching skills to help turn all their team members into top achievers!

Delivered over three weeks with one x 2.5-hour workshops each week (so a total of 7.5 hours of live, facilitated training), the workshops and included easy-to-customise tools and resources, teach participants how to become a great Call Centre Team Leader in a structured manner that enables them to build on their skills over the three week period without having a significant impact on your operations.

Suitable for all types of contact centres, the course is facilitated by Call Centre Team Leader training specialist Marc Carriere and it’s a great all-round course for any new, existing or emerging Call Centre Team Leader looking to hone their skills and learn industry best-practice.

Includes eight powerful modules

The How to be a Great Call Centre Team Leader training course includes eight powerful modules that have been honed over decades of real-world experience and are essential for all great Call Centre Team Leaders to know:

• Preparing Your Framework For Success
• Key Traits, Characteristics and Practices of Amazing Team Leaders
• Effective Time Management
• Coachable Call Structures
• Call Monitoring and Scoring
• Providing Effective Feedback
• Team Member Skills Audits
• Team Member Coaching Plans

Learn more about the course and secure your ticket at the link below.