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Customer Journey Mapping (October 2023)

October 6, 2023 @ 10:00 am - 12:00 pm AEDT

Customer Journey Mapping Training Workshop 1

October 2023 Customer Journey Mapping training workshop

How do we level-up our customer experience from good to great? How do we build an understanding of what our customers really need? What is most important for our customers? How do we best drive customer-centred change in our organisation?

Enter Customer Journey Mapping!

It provides invaluable insights into how customers interact with all aspects of a business – from their first contact to post-purchase follow-up.

It takes information and data collected across several touchpoints and helps to provide visibility into what’s working well and what areas could use improvement.

No matter where you are in your understanding and maturity of journey mapping, this course will support you to create journey maps that enable measurable and sustainable change for your customers and organisation.

Facilitated by the team at Humind, join us and explore the fascinating world of customer journey mapping!

With the right know-how and resources, you’ll be equipped to make customer journey mapping a priority in your organisation.

This course includes:

  • 4 x 2-hour live facilitated workshops (1 per week over 4 weeks)
  • Customer Journey Mapping toolkit that contains templates and job aids that will enable you to lead a journey mapping project from end-to-end
  • 3 x 30-minute private coaching sessions

 

Learn more and secure your ticket on the link below.

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Learn more and access tickets

Details

Date:
06 Oct 2023
Time:
10:00 am - 12:00 pm AEDT
Event Category:
Event Tags:

Venue

Zoom

Other

Job Suitability
Customer Experience
Total DURATION of the Event
8 Hours
Delivery Format
4 x 2-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
4 weeks (4 x 2-hour session each week)
Delivery Style
Online
Course Categories
CX Course

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