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May 2026 QA Frameworks for Contact Centres

May 21 @ 12:30 pm - 5:00 pm AEST

QA Frameworks for Call Centres Training Course

Learn how to design, build, implement and optimise a Quality Framework for Contact Centres May 2026 course to improve efficiency, compliance and the quality of customer conversations.

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Details

Date:
21 May 2026
Time:
12:30 pm - 5:00 pm AEST
Event Category:

Venue

Zoom

Organizer

CX Skills
View Organizer Website

Other

Job Suitability
Contact Centre Team Leaders, Contact Centre Managers, Quality and Compliance
Total DURATION of the Event
9 Hours
Delivery Format
2 x 4.5-hour sessions
ACXPA Member Discount
25%
Training Course Categories
Contact Centre Course