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November 2026 WFM Essentials

November 17 @ 9:00 am - 5:00 pm AEDT

WFM Essentials Course for Call Centres 12

The November 2026 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

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Details

Date:
17 Nov 2026
Time:
9:00 am - 5:00 pm AEDT
Event Category:

Venue

Zoom

Organizer

CX Skills
View Organizer Website

Other

Job Suitability
Contact Centre Team Leaders, Contact Centre Managers, Workforce Optimisation
Total DURATION of the Event
24 Hours
Delivery Format
3 x 8-hour sessions
ACXPA Member Discount
25%
No. of Training Sessions
3 whole days
Training Course Categories
Contact Centre Course, Workforce Optimisation Course