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May 2024 How to Assess and Coach Contact Centre Agent Performance

May 14, 2024 @ 12:30 pm - May 15, 2024 @ 4:30 pm AEST

How to assess and coach contact centre agents training course 2

Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!

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Details

Start:
May 14, 2024 @ 12:30 pm AEST
End:
May 15, 2024 @ 4:30 pm AEST
Event Category:
  • Event Tags:

    • Venue

    Zoom

    Organizer

    CX Skills
    View Organizer Website

    Other

    Job Suitability
    Emerging Leaders, Contact Centre Team Leaders, Contact Centre Managers
    Total DURATION of the Event
    8 Hours
    Delivery Format
    2 x 4-hour sessions
    ACXPA Member Discount
    25%
    No. of Training Sessions
    2 half days
    Delivery Style
    Online
    Training Course Categories
    Contact Centre Course