Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!

Essential for anyone managing staff in a contact centre, this course teaches you how to assess the performance of contact centre agents, and then how to coach them effectively for improvement. The training is conducted live (via Zoom) by global expert Daniel Ord and the course has an average customer rating of 4.9/5 so you can be assured you are in great hands!

Learn the why, what and how to assess the performance of contact centre agents and then coach them for improvement using the 7-step coaching process that has been used to train Team Leaders all over the world. The training is conducted live (via Zoom) by global expert Daniel Ord and the course has an average customer rating of 4.9/5 so you can be assured you are in great hands. Suitable for any contact centre!