Erlang C Calculator Pro

Erlang Calculator Pro

$99.00 ex GST

An Erlang Calculator is a powerful tool that enables you to model a range of different scenarios in the contact centre to help plan for the immediate and long-term future.

The Erlang Calculator Pro version provides five different calculators that all come with easy-to-follow instructions to help whether you are new to contact centre management or are a seasoned Workforce Planner.

From changing Service Levels, optimising a process, modelling what will happen if you get more or less calls, longer or shorter calls and more – you’ll get all the answers you need!

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Description

Description

Erlang Calculator PRO

Running a contact centre can be hard work, especially when you are under constant pressure to do more with less.

Our Erlang C Calculator PRO enables you to take the guesswork out of trying to determine how many agents you need to meet your service levels.

But more than that, with five different calculators built-in, it enables you to model a whole range of different scenarios including:

  • Model the impact changing Average Handle Times has on your Service Levels or the number of agents required.
  • Model the impact changing call volumes have on your Service Levels.
  • Model the changes in the number of agents you need if you want higher or lower Service Levels.
  • Like to learn a bit more? Learn more about a Call Centre Erlang Calculator or try our free online Erlang Calculator.

Easy to Use!

We’ve made the Erlang Calculator PRO easy to use so you can model a number of different scenarios with each field including instructions/guidance on what to do.

You don’t need to invest in expensive software and tools worth thousands of dollars – this Erlang Calculator PRO will provide you with all information you need to take back control of your call centre.

Please note: This Erlang Calculator is built in Microsoft Excel and you need to enable Macros for it to work on your desktop. Learn how to enable Macros on a PC or MAC >

🚀 Try the New WFM Hub

Looking for something more powerful than Excel?

The new ACXPA WFM Hub features online simulators and workforce optimisation tools built specifically for contact centre managers.

  • Forecast staffing needs with the Staffing Levels Simulator
  • See what's achievable using the Service Level Simulator
  • Plan busy periods using the Interval Planner
  • Identify coaching opportunities with the Outlier Detection Wizard

There's no software to install — it's all online, real-time, and ready to go.

🎚️

Easy-to-Use Sliders

Adjust inputs in real-time and watch the results update instantly. No formulas, no spreadsheets.

🎓

No WFM Experience Required

Designed for managers, team leaders, and operations staff — not just WFM specialists.

⚡

Instant Results

Skip the Excel wrangling. Get answers to "what if" questions in seconds, not hours.

📱

Works Anywhere

Browser-based and mobile-friendly. Use it from your desk, the floor, or a meeting room.

🎯

Built for Contact Centres

Every tool is purpose-built for the realities of running a contact centre — not generic business modelling.

📊

Make Confident Decisions

Back your staffing, budget and SLA conversations with data leadership can actually understand.

🔍 See What's in the WFM Hub
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