Australian Customer Experience Professionals Association (ACXPA)
The ACXPA Shop is the place to find upcoming industry events and training courses for people working in the contact centre, customer service, customer experience and digital service industry.
ACXPA Members receive 25% off all training courses and 50% off all events, access to 20 self-paced training courses, the industry’s leading members directory, exclusive industry benchmarking data, private support groups and lots more! View our membership options >
Below you’ll see a list of our next five upcoming in-person events, webinars and training courses.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course January 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
The January 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
Improve your employee's sales conversions and customer service skills in this February 2025 Inbound Phone Sales Professional training course designed for all phone-based employees.
The February 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Join us for our free CX Roundtables featuring a special guest each month to share practical insights for customer experience (CX) professionals and the chance to connect and engage with the CX community in Australia.
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