ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Call Centre Roundtable August 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The August 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
August 2026 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
CX Roundtable September 2026
Category: CX RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The ACXPA September 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real CX examples, and live Q&A designed to deliver practical takeaways.
September 2026 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2026 online course - suitable for all customer-facing employees.
Call Centre Roundtable September 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The September 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
September 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day September 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
September 2026 Quality Management & Coaching for Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course, delivered in September 2026, live and online.
CX Roundtable October 2026
Category: CX RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The ACXPA October 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real CX examples, and live Q&A designed to deliver practical takeaways.
October 2026 Customer Experience (CX) Management Training
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Call Centre Roundtable October 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The October 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
October 2026 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
CX Roundtable November 2026
Category: CX RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The ACXPA November 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real CX examples, and live Q&A designed to deliver practical takeaways.
Call Centre Roundtable November 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The November 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
November 2026 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course - suitable for all customer-facing employees.
November 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
CX Roundtable December 2026
Category: CX RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The ACXPA December 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real CX examples, and live Q&A designed to deliver practical takeaways.
