ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
October 2026 Customer Experience (CX) Management Training
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Call Centre Roundtable October 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The October 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
October 2026 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
October 2026 Frontline Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
October 2026 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
In this October 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
October 2026 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
October 2026 People Leadership for Call Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.
CX Roundtable November 2026
Category: CX RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The ACXPA November 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real CX examples, and live Q&A designed to deliver practical takeaways.
Call Centre Roundtable November 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The November 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
November 2026 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course - suitable for all customer-facing employees.
November 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Novemeber 2026 CX for Call Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Live online CX training for Team Leaders in November 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
Test Course 2024
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Course for testing purposes only.
CX Roundtable December 2026
Category: CX RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The ACXPA December 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real CX examples, and live Q&A designed to deliver practical takeaways.
December 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Call Centre Roundtable December 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The December 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
