ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
January 2027 Public Sector Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Give council, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair, on Tuesday 19 January 2027.
January 2027 Frontline Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Give your face-to-face team a proven structure so every customer feels welcome and well looked after, in this 3-hour live online course with Simon Blair, on Wednesday 20 January 2027.
January 2027 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair, on Thursday 21 January 2027.
February 2027 Tech Support Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Build the customer service skills your help desk needs on the phone, by email and in chat in this 2 × 3-hour live online course with Simon Blair, Tuesday 2 and Wednesday 3 February 2027.
February 2027 Reception Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Lift reception and front desk service across face-to-face, phone and email in this 2 × 3-hour live online course with Simon Blair, Thursday 4 and Friday 5 February 2027.
February 2027 How to be a Great Call Centre Team Leader
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 9 and Thursday 11 February 2027.
February 2027 Public Sector Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Build skill, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair, Tuesday 9 and Wednesday 10 February 2027.
February 2027 Phone Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Give your team a proven structure for every call, plus the confidence to handle difficult customers, in this 2 × 3-hour live online course with Simon Blair, Thursday 11 and Friday 12 February 2027.
February 2027 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
February 2027 Frontline Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Give your face-to-face team more time, practice and coaching to master customer service in this 2 × 3-hour live online course with Simon Blair, Tuesday 16 and Wednesday 17 February 2027.
February 2027 Call Centre Operations for Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2027 Call Centre Operations for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the metrics, dashboards and principles that drive contact centre performance.
February 2027 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Turn more inbound calls into sales, without scripts or pressure, in this 3-hour live online course with Simon Blair, on Thursday 18 February 2027.
February 2027 Customer Journey Mapping
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour February 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.
February 2027 Quality Management & Coaching for Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2027 Quality Management & Coaching for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on standards, monitoring, calibration and coaching that changes behaviour.
February 2027 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Give your Team Leaders a proven coaching method, aligned with the Contact Centre CX Standards, in this 3 × 3-hour live online course with Simon Blair, Tuesday 23, Thursday 25 and Friday 26 February 2027.
February 2027 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
